Gamification – Boost your Contact Center Performance

Boost your contact center engagement and performance using Gamification. The industry lets us know that employee engagement is a real problem. A problem with real costs associated to it.

The silver lining is that fixing this problem also has the potential to boost your profits and improve customer retention. So how do you keep your employees focused? What benefits can we get from using gamification in our contact centers?

Source: https://mambo.io/gamification-infographics/contact-center-gamification-infographic/?utm_source=eduback&utm_medium=infographic&utm_campaign=contact_center_engagement&utm_content=30info

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