Call Center vs Contact Center. What’s the difference?

Historically many businesses, specifically telecommunications companies and service businesses, have used call centers. Most people can identify that call centers manage calls. Less known are contact centers. Which of the two would be most beneficial to your business? How do they compare in function and in purpose?

We will examine some of the reasons that a company would use one or the other, or even both.

Call_Center_vs_Contact_Center

Source: http://www.kpiconnect.com

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